Support

REPAIR SERVICE

SGB is well regarded for their pre-sales and after-sales customer service and support. Our 12,000 square foot facility includes a full test, repair, and overhaul department for SGB’s and others’ LCD- and CRT-based products and systems. SGB is a leader in CRT displays and continues to be one of the only simulation display companies that offers support for these displays.

Our repair services include:

  • Complete overhauls of LCD and CRT displays
  • Systems overhaul and repairs
  • Bezel and panel cleaning and refurbishment
  • CRT to LCD Conversions
  • Vector/stroke monitor refurbishment
  • High voltage power supply repairs

Other Services include:

  • Sourcing hard to find obsolete electronics
  • Training of field services personnel
  • Complete manual and tech publications

Modernization:

If you are considering an upgrade or modernization program for your simulator or trainer, please contact SGB’s technical department for engineering support. We have completed a number of these programs and can help you develop your requirements.

 

WARRANTY POLICY

SGB accepts to guarantee its performance on form, fit, and function for all its display products. SGB Enterprises, Inc. agrees to correct either, by repair or replacement, any defect in material or workmanship in SGB products which develop within 12 months after delivery of the equipment to the original purchaser, provided the equipment has been subjected to normal and proper use.

 

RETURN PROCESS

A Return Material Authorization (RMA) number must accompany all returns, warranty or otherwise.

Please complete the information below.  Once we have received your request, you will be contacted within 2 business days (via e-mail) with your RMA number and information necessary to return your product.

    Customer Information

    Company Name *

    Contact Name *

    Email Address *

    Telephone *

    Extension

    Product Information

    SGB Model Number *

    SGB Serial Number *

    Customer Part Number

    Customer PO

    Reason for Return (Provide a detailed description) *

    All fields marked with an asterisk (*) are required